It's okay if you don't have all the answers. Neither do we! Except, of course, about our business services. Check it out!

Who are you and what is Move it or lose it, llc?

We’re Move It Or Lose It! We are a moving and junk removal service based out of Asheville, North Carolina. Our business reflects our values: Be good to people and the planet! 

We love to pick things up and put them down again, and ride around in our rainbow raccoon trucks, and pick through the trash for goodies!

Do you work weekends?

We do moves on Saturdays but not on Sundays (with few exceptions). Admin support for scheduling and answering questions is not always available on the weekends.

How much do you charge for moving?

Pricing can vary depending on the needs of our clients. Here is our base pricing:

• Labor is $70/hour per mover.
  
• $80/day truck fee which includes mileage within Buncombe County under 2 hours drive time.
  
• $3/gallon of gas or $4/gallon of diesel for truck rentals & trips exceeding 2 hours drive time.
• $.60/mile for out-of-county drives, & drives exceeding 2 hours.
  
• Travel fees are per mover, per day & include drives over 2 hours:
• 2.5-4 hours: $75
• 4-8 hours: $125
• 8-12 hours: $200
• 12+ hours: $300
• Lodging & equipment rentals are subject to market pricing.
• Long distance moves are sometimes subject to other fees, especially in the case of overnight trips.
• $50/hour for organizing & packing services.
• Pianos (For upright pianos. Please contact us for information regarding Grands & Baby Grands.)
• $250 minimum
• $50 for every 5 stairs

We work hard to be accessible and are open to accommodating peoples budgets, especially if you are facing some kind of hardship. So if that’s you, just ask! We will do our best to find a way to help you within your budget.

How much do you charge for Junk Removal?

The same base rates as our moving services apply, plus cost of disposal where applicable.

We charge a minimum $25 processing fee for all junk removal. Larger volumes of material may incur a larger processing fee. Items that must go to the landfill are billed at $60/ton. Certain items are considered “special” or “hazardous” waste, and carry additional charges to dispose of responsibly. 

Examples include but are not limited to:

• Mattresses & Box Springs ($25/each)
• TVs, screens, & monitors ($15 - $30 depending on size)
• Pesticides & Herbicides ($5/gallon)
• E-waste, electronics, printers, etc ($10 - $30 depending on size)
• Paints & Stains ($5/gallon)
• Accelerants & Automotive Fluids ($5/gallon)
• Tires ($15/each)
• Fluorescent Bulbs ($5/each)
• Organic Debris ($10/cubic yard)
• Carboard, Paper, Metal ($0)
• Usable items ($0)
• Biohazardous Material is priced on a case by case basis

I need help TOMORROW! Can you fit me in?

We will do our best! We usually recommend that you book at least two weeks in advance (more if you're moving long-distance). But life is unpredictable and we try to accommodate every request that we receive. Please note that a Priority Scheduling fee may be applied for short-notice bookings, especially during peak times:

• 4-6 days in advance: $50
• 1-3 days in advance: $100
• Same-or-Next Day: $150

Do you have a minimum?

Yes, we have a very accessible 30-minute minimum at $150. 

This includes the truck fee and 2 movers.

I only need one or two things moved - that seems expensive. Why?

We hear this a lot—and we get it! If you’re only moving a single item, $150+ can feel like a hefty price tag. But even for small jobs, we still need to dispatch a truck and crew, cover fuel and insurance, and carve out time in our schedule.

Our base costs are the same whether we’re moving one couch or an entire house. Distance can also be a factor. When single items need to travel across counties or over 30+ minutes one way, a big part of what you're paying for is time and equipment—not just the item itself. Our trucks, ramps, dollies, and lifting straps don’t scale down just because the load is small.

That said, we do want you to get the most bang for your buck. If you have other tasks—like rearranging furniture, bringing items to storage, or even removing a few junk items—let us know! Adding on something like light junk removal usually only adds just a little bit to your cost, and you get a lot more value out of the trip. We’re always happy to help you make the most of your time with us, and we’re grateful when folks choose to support a local crew doing ethical, skilled labor with integrity.

Do you charge a deposit?

Yes. In most instances we ask for a deposit to confirm your booking with us. The amount varies depending on the job, but normally we are looking at $100 for a standard moving job.

What is your cancellation policy?

In order to receive a refund on your deposit, you must notify us of any cancellation or rescheduling at least 24 hours in advance. Failure to provide adequate notice will result in the loss of your deposit, and you will need to pay another deposit in order to reschedule.

Are you insured?

Yes! Our insurance policy is brokered through a local company, MATH insurance. We have liability, commercial auto, and cargo coverage. Feel free to request certificates of our latest policies if needed.

Who painted your truck?!

Jerry Cahill, best known for the cat mural at Biscuit Head’s West Asheville location, and the mural work at Elevated Kava West. He works out of the RAD and is an amazing artist. He painted both of our trucks and will be the go to artist to mural up the brick and mortar location we aspire to open. Jerry also owns Rad Printworks printing and design company. Follow him on instagram@jerrycahillart or find him on the web at www.jerrycahill.art 

Do you move people far away, like across state lines? How much does that cost?

Yes, we do! Out of state moves almost never cost less than $2000. (There are a few exceptions for neighboring states if it doesn’t require an overnight.) If you saw an ad online advertising $1,500 interstate moves, please beware! Those ads are misleading and inaccurate. They will absolutely be adding extra fees which will likely total more than our final invoice would. We tell the truth up front. We are happy to take on out of state projects. Please request an estimate through our online portal as these costs are highly variable depending on the client's individual needs. We offer fully transparent pricing, so we will break it down for you ahead of time and work with you to the best of our ability.

Who built your website?

My friends Cat and Zan over at Petit Bourgeois Marketing & Automations digitized the logo and built the site! You can check them out at PBMA.io

What happens to the junk you remove?

The landfill is always our last resort!

We have many funnels for the various types of material people dispose of:

Paper, cardboard and the like are recycled locally at Asheville Waste Paper.

Habitat for Humanity: Move It Or Lose It has been donating the vast majority of their salvageable items to this organization since we began. The owner worked for Habitat before starting their own company. The revenue from selling donated items helps support their affordable home ownership program.

ABCCM: We donate the majority of our clothing items to this organization. They run several local shelters for unhoused people, and clothing and shoes go directly to people in need.

Children’s items: We donate kids books, clothing, toys, etc to B.E.A.R Closet, and Eliada Home.

BIMCO: Biltmore Iron and Metal Company are our favorite local metal recyclers. We frequent this establishment to ensure that the metal components of our client’s debris are given another life. We are also able to generate a small amount of revenue this way. 

Asheville Metal Recyclers: This is our back up location for recycling metal. 

Feed Me Foam: For recycling expanded polystyrene.(AKA styrofoam)

Direct Donation: Sometimes one of our staff members or someone we know needs just that thing we picked up today, and we bring it straight to them for low or no cost. Sometimes we post things online for free and allow people to get them. We aspire to one day open a brick and mortar store with a FREE section where people can help themselves to usable items that they might need.

Resale: We have a booth at Sweeten Creek Antiques. Items that we can repair, refurbish, or that are particularly valuable are sold to generate revenue for the company. We aspire to open a brick and mortar thrift store one day!

Other Organizations we love working with and donating to : BeLoved, Asheville Survival Program, and more!

Is there a payment plan option?

Yes, we do offer payment plans! Please reach out to us via email team@moveitavl.com if this is something you need.

Can I trust you to be discreet?

Naturally ;-)

If you move trash and also move nice things, is your truck dirty inside?

The interior of the truck is thoroughly cleaned between clients.

Do you pack for people?

We offer packing services tailored to your needs. For budget and eco conscious clients we have various resources for recycled moving supplies. Some clients supply their own packing materials, and just need support with the labor. Some folks prefer brand new materials and a full service!

$50/hour per packer, plus the cost of materials, if needed.